Privacy Policy

Last updated: August 2026

1. Introduction

Ro Care Bharat ("we", "us", "our") provides RO water purifier repair, installation, filter replacement, AMC, water treatment and related products and services across India. This Privacy Policy explains what information we collect through our website and when you contact or book a service with us, how we use it, and the choices you have.

By using our website or booking a service with us, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following information when you interact with us:

• Contact details — name, phone number, email address and service address, when you fill out an enquiry, booking form or contact us via call, WhatsApp or the website.
• Service details — the type of service requested, your RO/purifier brand and model, city, and any message or issue description you provide.
• Communication records — records of calls, WhatsApp messages or emails exchanged with our support and service team.
• Technical information — basic, non-identifying browser and device information collected automatically when you visit our website (such as pages viewed), used only to keep the site running smoothly.

We do not knowingly collect sensitive financial information (such as full card numbers) through this website.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and schedule, confirm or manage your RO service, installation or AMC booking.
• Assign a technician, share service updates, and follow up on completed visits.
• Send service reminders and updates via call, SMS or WhatsApp, where you have agreed to receive them.
• Improve our services and customer support based on feedback.
• Meet legal, billing and record-keeping requirements.

4. Sharing of Information

We do not sell your personal information. We may share your information only:

• With our technicians and service staff, to the extent necessary to carry out the service you have requested.
• With third-party tools we use to operate our business (such as messaging platforms like WhatsApp, when you choose to contact us there), subject to their own privacy practices.
• When required by law, regulation, or a valid request from a government or law enforcement authority.

5. Cookies & Similar Technologies

Our website may use basic browser storage (such as cookies or local storage) to remember simple preferences and to help the site function correctly. You can control or disable these through your browser settings; doing so should not prevent you from browsing the site, though some features may not work as intended.

6. Data Security

We take reasonable steps to protect the information you share with us from unauthorized access, alteration or misuse. However, no method of transmission over the internet or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your contact and service information for as long as necessary to provide our services, maintain service history for warranty/AMC purposes, and comply with our legal and accounting obligations.

8. Your Choices

You may contact us at any time to ask what personal information we hold about you, to request a correction, or to ask us to stop contacting you for marketing/reminder purposes. We will respond to reasonable requests as permitted by applicable law.

9. Third-Party Links

Our website may contain links to third-party sites (for example, WhatsApp or social media). We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies separately.

10. Children's Privacy

Our services are intended for use by adults booking services for their homes or businesses. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices. The "Last updated" date at the top of this page will indicate when this policy was last revised.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

• Phone: +91 700 383 5317
• Email: support@rocarebharat.com
• Address: Uma Apartment, Rabindra Market Shopping Complex, Garia Station Rd, Kolkata, West Bengal 700084